At a glance
Housekeeping Manager Grade 7 / Exempt / Full Time Are you an experienced Rooms Manager with the desire to grow your career in the Housekeeping field?. Due to the continued growth of our Sheraton property, we are currently searching for a Manager to assist with our efforts in this essential heart of the house position. Our Housekeeping Department plays an integral role in the hotel's success and the guests' experience. The selected Manager will serve as role model and key contributor in establishing positive expectations and development for our Room Attendants and Housekeeping Associates. This role is also responsible for completing the daily inspection of guest and public areas to ensure the consistent maintenance of hotel cleaning standards. The Housekeeping Manager will work directly with the Director of Housekeeping in helping select and develop this hard-working and energetic team that enhances the resort experience. Previous experience working in a housekeeping capacity is necessary for this excellent opportunity. Ideal candidate will have at least 2 years of previous management experience within the Housekeeping area of a hotel, resort, or similar venue. Previous experience with hiring and selection strongly preferred. Excellent communication skills are required, ideally with a fluency in English and Spanish. Basic computer skills are also required. The selected candidate must be able to work a flexible work schedule, including days, evenings, weekends and holidays. Equal Opportunity Employer M/F/D/V. If you are currently a Starwood Hotels & Resorts Associate, and you want your journey to continue, then please visit your Human Resources Department to obtain the necessary transfer paperwork. Once completed, please apply through StarwoodOne.
POSITION PURPOSE Assist Director, Housekeeping with day-to-day operations. Provide training, coaching, and counseling to all housekeeping employees. ESSENTIAL FUNCTIONS AVERAGE % OF TIME 40% Facilitate hiring process, including interviewing, training, and evaluating job performance. Provide ongoing training and development to all positions. 30% Interact with all employees in the Housekeeping Department. Evaluate, coach, counsel and provide leadership support. 20% Conduct inspections of guest rooms and provide feedback to room attendants. 10% Manage administrative duties, including payroll and operating expenses. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. • Additional duties as necessary and assigned. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: • Must be able to speak, read, write and understand the primary language(s) used in the workplace. • Must be able to read and write to facilitate the communication process. • Requires good communication skills, both verbal and written. • Must possess basic computational ability. • Must possess basic computer skills. • Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA. Physical Demands Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. • Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required during the rest of the working day. Length of time of these tasks may vary from day to day and task to task. • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. • Must be able to exert well-paced ability in limited space and to reach other locations of the hotel on a timely basis. • Must be able to lift up to 15 lbs. occasionally. • Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally. • Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks. • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. • Vision occurs continuously with the most common visual functions being those of near vision and depth perception. • Requires manual dexterity to use and operate all necessary equipment. • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. QUALIFICATION STANDARDS Education High school or equivalent education required. Bachelor's Degree preferred. Experience Minimum three years management experience with at least two years in housekeeping management at progressively higher levels of responsibility. Licenses or Certificates Not applicable. Grooming All employees must maintain a neat, clean and well-groomed appearance per Starwood standards. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
Nestled on the Gila River Indian Community, the 500 rooms at the Sheraton Wild Horse Pass Resort and Spa are inspired by the culture and beauty of the Pima and Maricopa Indians. Our Guests experience true southwestern culture within our warm, connected, community environment. This true destination resort offers four pools with cascading waters and an 111 foot waterslide, tennis courts, and extensive indoor and outdoor function space. We are inspired by Aji Spa, our 17,500 square foot facility that offers the only authentic Native American spa menu in existence. After one has enjoyed the wonders of this beautiful location, several unique dining options await: Kai, our Forbes Five Star Award and AAA Five Diamond Award Signature Restaurant; Ko'Sin, where Southwest/American cuisine is prepared for breakfast, lunch and dinner; the Lobby Bar, where snacks and lighter fare abound; Hanyo Grill where our pool Guests enjoy a variety of menu options; the Sivlik Grill at the Whirlwind Golf Club; or if you simply want to enjoy the comfort your Sweet Sleeper room, tempt your taste buds with our 24-hour room service.
Starwood Hotels & Resorts Worldwide, Inc. owns, manages and franchises some of the most well-known brands in the industry. We are proud of who we are and happy to share some of those details with you. We are relatively young company; however we have a history full of stories of growth, innovation, and triumph. We are fortunate enough to have a rich history from each of our unique brands, and are proud of the heritage they represent. Starwood Hotels & Resorts brings together some of the strongest and most well-recognized brands in the hospitality industry. Each brand offers a distinctive experience to guests and presents a unique opportunity for associates: Sheraton, Four Points by Sheraton, W Hotels, the Luxury Collection, Le Meridien, element, Westin Hotels & Resorts and St Regis Hotels & Resorts - these are Starwood Hotels & Resorts. We have a well thought-out business philosophy that has served us well in the past, and the future looks bright as our company improves and grows.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. The EEO is the Law poster and its supplement are available using the following links: http://www1.eeoc.gov/Employers/poster.cfm AND http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
The pay transparency policy is available here: http://www.dol.gov/ofccp/pdf/pay-transp_unformattedESQA508c.pdf