Guest Services Manager (Whatever/Whenever Manager)

2017-02-16 | Guest Services / Front Office | W Chicago - Lakeshore

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At a glance

Location

Chicago,USA

Employment Fraction

Full Time

Reference Code

20410141

Job Description

Responsible for assuring complete success of Whatever/Whenever Department, with a strong orientation toward customer service and quality. It is expected that the Whatever/Whenever Manager participates in expanding and improving service quality throughout the hotel. Whatever/Whenever Manager reports directly to Director of Front Office and oversees telephone operators, runners, and in-room dining servers. Responsible for the overall direction, coordination and evaluation of all areas of Whatever/Whenever including interviewing, hiring, training, staffing, assigning, and directing work, addressing complaints and resolving service issues.

Requirements

Past hospitality experience preferred. Past union experience preferred.

Department

Guest Services/ Whatever/Whenever

Location

Revel in the Windy City Bask in the urban energy around the newly-redesigned W Chicago - Lakeshore. Towering over Lake Michigan, this glamorous escape for trendsetters and jetsetters offers easy access to Navy Pier, downtown, and the rest of the city’s cultural and business landscape. Think Bigger Amplify your meeting in our 14,000 square feet of event space including Altitude, a sleek rooftop banquet room. Savor innovative Italian-influenced cuisine at CURRENT. Let all of your tension melt away at Bliss Chicago’s 9,600-square-foot spa. Recharge in Style Awake to sparkling lake sunrises and retire to the skyline’s glittering lights. Dive into dreams atop the featherbed and down pillows that maximize comfort in each of our 520 deluxe guest rooms. Indulge in the legendary Bliss lemon + sage sinkside six.

Company Description

Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. The EEO is the Law poster and its supplement are available using the following links: http://www1.eeoc.gov/Employers/poster.cfm AND http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

The pay transparency policy is available here: http://www.dol.gov/ofccp/pdf/pay-transp_unformattedESQA508c.pdf

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Back to search

At a glance

Location

Chicago,USA

Employment Fraction

Full Time

Reference Code

20410141