Front Desk Agent

2017-02-16 | Guest Services / Front Office | The Westin Peachtree Plaza, Atlanta

Back to Search

At a glance

Location

Atlanta,USA

Employment Fraction

Full Time

Reference Code

20410271

Job Description

position description The ideal candidate must be inspired to enrich experiences and promote pure relaxation amongst guests and associates alike. Be welcoming and register guests in a clam and efficient manner. Delight in making the checkout process refreshing. Be attentive to guest needs and strive to make a lasting impressions. Aspire to achieve individual and team goals by channeling your energy and elevating your senses. ESSENTIAL FUNCTIONS AVERAGE % OF TIME 50% Greet and welcome guests upon arrival. Provide a care free yet detailed registration experience. Encourage guests to join the Starwood Preferred Guest Program and enlighten them regarding the recognition and benefits enjoyed by members. 40% Accept appropriate payment for guests’ accounts both at the time of registration and at checkout. Be responsible and maintain a house bank, accurately reporting deposits and receipts daily. Welcome the opportunity to cash checks and exchange currency for guests. 10% Take responsibility and control access to safety deposit boxes. Post miscellaneous charges as necessary. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. • Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions. • Book reservations for those guests who approach the Front Desk. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. • Must be able to speak, read, write and understand the primary language(s) used in the workplace. • Must be able to read and write to facilitate the communication process. • Requires good communication skills, both verbal and written. • Must possess basic computational ability. • Must possess basic computer skills. • General knowledge of the city where hotel is located and its attractions. • Extensive knowledge of the hotel, its services and facilities. Physical Demands • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. • Must be able to stand and exert well-paced ability for up to 4 hours in length. • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. • Must be able to exert well-paced ability in limited space. • Must be able to lift up to 15 lbs. occasionally. • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. • Ability to spend extended lengths of time viewing a computer screen. • Vision occurs continuously with the most common visual functions being those of near vision and depth perception. • Requires manual dexterity to use and operate all necessary equipment. • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

Requirements

QUALIFICATION STANDARDS Education High school or equivalent education required. Experience One to two years in a public contact position. Licenses or Certificates Not applicable. Grooming All employees must maintain a neat, clean and well-groomed appearance per Starwood standards. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. The Westin Peachtree Atlanta reserves the right to modify, add, delete and change this job description at any time.

Department

Location

The Westin Peachtree Plaza 210 Peachtree Street Northwest Atlanta, GA 30303 As a Westin associate, in any position, you would have the opportunity to create incredible memories for our guests. Beyond the standard hotel visit, a stay at a Westin is an uncommon retreat from the everyday. Thoughtful details, considerate services and signature amenities restore the mind and body while revitalizing the spirit. Guests leave feeling rested, with a renewed sense of energy, balance and awareness. It’s a subtle catharsis that elevates an average stay into a transforming experience. This keeps our guests coming back for more and keeps our associates proud of what they do. who we are The Westin Peachtree Plaza is a hotel that inspires you to be your best! This 73-story tower, topped by the revolving Sun Dial Restaurant, Bar & View, graces the heart of Atlanta. Connected to AmericasMart, The Westin Peachtree Plaza is steps from CNN, Georgia Aquarium, Georgia World Congress Center and the Georgia Dome. Our 53 breakouts, totaling 80,000 square feet, provide unparalleled flexibility in planning your meetings. When business is done, work out in the fully equipped WestinWORKOUT® Powered by Reebok Gym or walk to downtown nightlife and attractions. Renowned Atlanta architect John Portman designed the hotel, the Western Hemisphere’s largest. All 1,068 rooms feature floor-to-ceiling glass windows, desks, High Speed Internet Access, the Westin Heavenly® Bed and marble Heavenly Bath®.

Company Description

Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. The EEO is the Law poster and its supplement are available using the following links: http://www1.eeoc.gov/Employers/poster.cfm AND http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

The pay transparency policy is available here: http://www.dol.gov/ofccp/pdf/pay-transp_unformattedESQA508c.pdf

_

Back to search

At a glance

Location

Atlanta,USA

Employment Fraction

Full Time

Reference Code

20410271