Director of Rooms

2017-02-16 | Rooms Division | W Amman Hotel

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At a glance

Location

Amman,Jordan

Employment Fraction

Full Time

Reference Code

20410097

Job Description

Plan, organize, staff, direct and control the hotel and operate the hotel in the absence of the General Manager following internal, regional policies and procedures. Develop maximum profits through cost and labor control; maintain the highest standard of services to the guests, including maintenance and cleanliness for the guests’ rooms and associated facilities; maintain the highest standards of security for hotel patrons and employees. Focus on guest satisfaction and remain competitive in the market. Director of Rooms oversees Welcome Desk, Whatever/Whenever, Wheels Ambassadors, Style department. Direct and coordinate the Rooms Division. Carry out all policies and prepare reports established by Marriott and the General Manager; conduct employee performance evaluations as prescribed and ensure that all employees are trained for their positions to maximize service, production and efficiency; control staffing, maximize profits, control costs and ensure the security of the operation. Clearly describe, assign, and delegate responsibility and authority for the operation of the various sub-departments under his/her supervision; conduct appropriate meetings and coordinate with the other department heads to ensure that proper communication leads to guest satisfaction and maximum profit and productivity. Direct and coordinate the Rooms Division operations in conjunction with the General Manager to meet the daily needs of the hotel, including, but not limited to, staffing, forecasting, controlling, and supervision. Direct and coordinate with the Style Talent Coach to ensure that Style procedures are established to maximize production, regulate linen and housekeeping supplies and to ensure the cleanliness of the facility.

Requirements

The ideal candidate must have a Bachelor’s Degree or equivalent education/experience required and have 2-3 years of work experience in a related position in a luxury environment is preferred. The candidate must possess excellent verbal and written communication skills, must be able to work independently, without direct supervision as part of a cohesive team. Must be able to think clearly, analyze and resolve problems, while exercising good judgment. The candidate must have thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations. Advanced knowledge of the principles and practices within the Rooms and Housekeeping disciplines, including experiential knowledge for management of people and complex problems. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: • Must be able to speak, read, write and understand the primary language(s) used in the workplace. • Must be able to read and write to facilitate the communication process. • Requires good communication skills, both verbal and written. • Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision. • Must possess supervisory and management skills to communicate and express ideas and directives clearly to employees. • Must possess computational ability. • Must possess computer skills. • Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required. • Advanced knowledge of the principles and practices within the rooms discipline and hospitality profession, including experiential knowledge for management of people and complex problems. • Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches. • Ability to make decisions with only general policies and procedures available for guidance. • Must be able to negotiate, convince, sell and influence professionals and/or hotel guests.

Department

Rooms Division

Location

W Hotel Amman - - A vibrant urban sanctuary styled in contemporary luxury, nestled in Amman’s financial district amid traditional markets and ancient ruins.

Company Description

Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™

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Back to search

At a glance

Location

Amman,Jordan

Employment Fraction

Full Time

Reference Code

20410097