Greeter - Part Time ~ Kai Restaurant at the Sheraton Wild Horse Pass Resort and Spa 8.26.15

2017-02-16 | Food and Beverage / Culinary | Sheraton Grand at Wild Horse Pass

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At a glance

Location

Chandler,USA

Employment Fraction

Part Time

Reference Code

20410183

Job Description

Greeter at Kai Restaurant Part Time Be that all important first impression at Kai, Arizona’s only 5 Star, 5 Diamond restaurant. The selected individual will be responsible for welcoming our Guests to this beautiful destination, the greeter’s primary responsibility is to set the tone for our Guests’ experience and set the foundation for an evening of enjoyment. Exceptional communication skills and a genuine hospitality demeanor are essential for this individual’s success. Selected candidate will have prior customer service experience ideally within a fine dining (or similar food and beverage) environment. Independent, chain, country club, or hotel experience strongly preferred. Exposure to working in hotels or resorts strongly preferred, but not required. If you possess the grace and courtesy necessary to deliver service worthy of our rating, then do not hesitate – apply today! Equal Opportunity Employer M/F/D/V If you currently work at a Starwood property, please visit your Human Resources office to obtain the instructions for submitting your transfer paperwork. Once completed, please apply through StarwoodOne and let your journey continue!

Requirements

POSITION PURPOSE Responsible for positive experience of guests while maintaining the quality standards and supervision of the outlet staff. ESSENTIAL FUNCTIONS AVERAGE %OF TIME 85% Control the flow of work in the room by seating guests in station rotation while maintaining guest lists and following and enforcing check issue procedures. 10% Assign opening and/or closing side duties. Supervise side work and ensure completed lists of set ups of all stations before departure of service staff. 5% Handle reservation book, take incoming telephone calls, note reservations and special requests by guests. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. • Perform general clerical tasks including maintaining logbooks and reservation books. • Assist in table setting and general dining room maintenance during peak periods. • Perform other duties as requested, such as executing special guest requests. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: • Must be able to speak, read, write and understand the primary language(s) used in the workplace. • Must be able to read and write to facilitate the communication process. • Requires good communication skills, both verbal and written. • Knowledge of appropriate table settings and service ware. • Knowledge of all menu items, prices and general service procedures. • Must possess basic computational ability. • Must possess basic computer skills. • Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights. Physical Demands • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. • Must be able to stand and exert well-paced mobility for up to 4 hours in length. • Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. • Must be able to exert well-paced ability in limited space. • Must be able to lift up to 15 lbs. on a regular and continuing basis. • May be required to lift trays of food or food items weighing up to 30 lbs. occasionally. • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. • Vision occurs continuously with the most common visual functions being those of near vision and depth perception. • Requires manual dexterity to use and operate all necessary equipment. QUALIFICATION STANDARDS High school or equivalent education required. Licenses or Certificates Not Applicable. Grooming All employees must maintain a neat, clean and well-groomed appearance per Starwood standards. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Department

Location

Nestled on the Gila River Indian Community, the 500 rooms at the Sheraton Wild Horse Pass Resort and Spa are inspired by the culture and beauty of the Pima and Maricopa Indians. Our Guests experience true southwestern culture within our warm, connected, community environment. This true destination resort offers four pools with cascading waters and an 111 foot waterslide, tennis courts, and extensive indoor and outdoor function space. We are inspired by Aji Spa, our 17,500 square foot facility that offers the only authentic Native American spa menu in existence. After one has enjoyed the wonders of this beautiful location, several unique dining options await: Kai, our Forbes Five Star Award and AAA Five Diamond Award Signature Restaurant; Ko'Sin, where Southwest/American cuisine is prepared for breakfast, lunch and dinner; the Lobby Bar, where snacks and lighter fare abound; Hanyo Grill where our pool Guests enjoy a variety of menu options; the Sivlik Grill at the Whirlwind Golf Club; or if you simply want to enjoy the comfort your Sweet Sleeper room, tempt your taste buds with our 24-hour room service.

Company Description

Starwood Hotels & Resorts Worldwide, Inc. owns, manages and franchises some of the most well-known brands in the industry. We are proud of who we are and happy to share some of those details with you. We are relatively young company; however we have a history full of stories of growth, innovation, and triumph. We are fortunate enough to have a rich history from each of our unique brands, and are proud of the heritage they represent. Starwood Hotels & Resorts brings together some of the strongest and most well-recognized brands in the hospitality industry. Each brand offers a distinctive experience to guests and presents a unique opportunity for associates: Sheraton, Four Points by Sheraton, W Hotels, the Luxury Collection, Le Meridien, Aloft, element, Westin Hotels & Resorts and St Regis Hotels & Resorts - these are Starwood Hotels & Resorts. We have a well thought-out business philosophy that has served us well in the past, and the future looks bright as our company improves and grows.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. The EEO is the Law poster and its supplement are available using the following links: http://www1.eeoc.gov/Employers/poster.cfm AND http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

The pay transparency policy is available here: http://www.dol.gov/ofccp/pdf/pay-transp_unformattedESQA508c.pdf

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Back to search

At a glance

Location

Chandler,USA

Employment Fraction

Part Time

Reference Code

20410183