At a glance
POSITION PURPOSE Responsible for soliciting new catering accounts, entertaining and maintaining relationships with existing accounts to meet and/or exceed food and beverage revenue goals. Oversee client functions to ensure customer satisfaction. ESSENTIAL FUNCTIONS AVERAGE % OF TIME 55% Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication. 15% Prepare correspondence to customers, internal booking reports and file maintenance. 10% Participate in daily business review meeting, pre-convention meetings, training and other catering sales related meetings as required. 10% Work with other departments within the hotel to provide quality service to customers. 5% Attend community/social events and industry meetings. 5% Develop/maintain knowledge of market trends, competition and customers. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: • Professionally represent the hotel at all industry/community functions. • Participate as a team player with all departments. • Assist with reports and/or competition data collection.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: • Must be able to speak, read, write and understand the primary language(s) used in the workplace. • Must be able to read and write to facilitate the communication process. • Requires good communication skills, both verbal and written. • Excellent inter-personal and sales related experience. • Exceptional organizational and supervisory skills. • Knowledge of food and beverage menus, food preparation and presentation. • Ability to act independently with minimal or no supervision. • Ability to communicate customer needs and resolve complaints independently. • Sales ability and skill in both oral and written form. • Must possess basic computational ability. • Must possess computer skills, including, but not limited to, Microsoft Word, Excel and Delphi. • Ability to establish and master goals. • Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA. Physical Demands • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. • Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day. This includes traveling to and from meetings. Length of time of these tasks may vary from day to day and task to task. • Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. • Must be able to lift up to 15 lbs. on a regular and continuing basis. • Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity. • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. • Vision occurs continuously with the most common visual functions being those of near vision and depth perception. • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. QUALIFICATION STANDARDS Education High school or equivalent education required. Bachelor’s Degree preferred. Experience Past catering sales experience preferred. Licenses or Certificates Not applicable. Grooming All employees must maintain a neat, clean and well-groomed appearance per Starwood standards. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
Sales & Marketing
Welcome to W Miami, a downtown oasis in the middle of Miami’s Wall Street of the Americas. We’ve redefined the business travel experience allowing for maximum recharge during demanding business travel. Each of our 148 rooms feature private balconies with views of the city or Miami river, floor to ceiling marble bathrooms with W signature lemon + sage Bliss sink side amenities; the perfect getaway to energize. Whether it’s catching some sun on the rooftop WET Deck or cocktailing over our breathtaking views at the 50th floor Whisper Cocktail Lounge, W Miami offers the ultimate electric experience.
Marriott International, Inc., is a global leading lodging company with more than 5,700 properties in more than 110 countries. Marriott International reported revenues of more than $14 billion in fiscal year 2015. Founded by J. Willard and Alice Marriott and guided by Marriott family leadership for nearly 90 years, the company is headquartered in Bethesda, Maryland, USA.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. The EEO is the Law poster and its supplement are available using the following links: http://www1.eeoc.gov/Employers/poster.cfm AND http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
The pay transparency policy is available here: http://www.dol.gov/ofccp/pdf/pay-transp_unformattedESQA508c.pdf