At a glance
POSITION PURPOSE Orchestrate and expedite the registration and checkout process at the front desk. Oversee the daily operation of the front desk. ESSENTIAL FUNCTIONS Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Starwood Preferred Guest Program and provide recognition and benefits to all present members. Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests. Supervise the front desk agents, ensuring the correct sequence of events for proper registration and checkout of guests. Assign specific tasks to front desk agents relative to credit, missing addresses, registration bucket maintenance, registration cards, posting charges, and overall cleanliness and organization of the front desk. Provide ongoing training and support to front desk agents. Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. Maintain all front desk related equipment and a par stock of supplies. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. •Maintain a daily log of all guests’ opportunities with corrective action steps. Follow-up on any unresolved situations in a timely manner and pass on appropriate information to other Managers for handling. •Follow-up on credit opportunities.
Experience Two years hotel front desk experience required. Supervisory experience preferred. Prior hospitality experience preferred. Schedule Must be flexible to work mostly mid or PM shifts. Must flexible to work weekends and holidays. Education High school or equivalent education required. Grooming All employees must maintain a neat, clean and well-groomed appearance per Starwood standards. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
Be Inpired! Be Westin! The Westin Waltham Boston Hotel is located just 15 miles from Boston and Logan International Airport. This mirrored landmark offers the ultimate in suburban charm. After undergoing a multi-million dollar renovation, our hotel is now an even better place to get back to your best self. Business travelers will find our location incredibly convenient with major corporate offices just one mile away. This Waltham hotel provides easy access to Concord, Lexington, and Cambridge as well as a variety of great things to do in Waltham.
Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World. SM
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. The EEO is the Law poster and its supplement are available using the following links: http://www1.eeoc.gov/Employers/poster.cfm AND http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
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