Groups and Events Executive Planner

2017-02-17 | Sales and Marketing | W London - Leicester Square

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At a glance

Location

London,United Kingdom

Employment Fraction

Full Time

Reference Code

20410413

Job Description

Working with these five unique and well defined London Brands will unlock an outstanding opportunity to build an emotional connection with our guests and create superior service experiences. From the world of entertainment, at W Leicester Square to the world of pure tradition, at The Park Tower Knightsbridge, there is always something new to discover. As a company that cares about your success, Starwood has developed integrated Talent Management processes that will ultimately lead you rising to the top of your career. We strive to challenge our associates to develop through our world-class learning and development programs, which will support you in your Starwood Journey. Go the extra step, play as a team, do the right thing…This is the Starwood Way! Starwood London Hotels encompassing The Park Tower Knightsbridge, a Luxury Collection Hotel, The Park Lane Hotel, Le Méridien Piccadilly, W Leicester Square and Aloft London Excel is currently looking for a Groups and Events Executive Planner to join our Events Sales team in our Central London offices. KEY ATTRIBUTES ·Proven Group and/or planning professional with a minimum of 1 year planning experience within a premium hospitality organisation ·Previous Group and/or Event planning experience essential ·Polished and professional communication skills – verbal and written ·Excellent standards of personal presentation ·Significant experience with Opera (or similar system) ·Word-processing skills, preferably with Microsoft Word, Excel, PowerPoint MAIN SCOPE OF ROLE As a member of the Group & Event Planning team, this position is responsible for planning groups, events and conferences for The Park Lane Hotel, The Park Tower, Knightsbridge, A Luxury Collection Hotel, Le Méridien Piccadilly, W London Leicester Square and Aloft London Excel. Responsibilities include managing groups, events and conferences once the booking has been contracted through to the day of the actual event. This position is responsible for liaising with clients in order to produce Event Orders and Group recaps and to ensure that all the details of the event are communicated to the Banqueting Operations team and all Group information is communication to the Front Office Managers of each hotel in advance of each event or group arrival. MAIN DUTIES & RESPONSIBILITIES ·Responsible for liaising with clients in order to collate all details relating to upcoming groups, events or conferences in order to produce a detailed and accurate Event Order and Group Recap to ensure all groups and events are executed in line with clients expectations. ·Maintain timely tracking and follow-up of all allocated bookings. Ensuring definite bookings are regularly followed up to secure accurate numbers as far in advance as possible but no later than 5 days prior to arrival. ·Ensure adherence to Event Order distribution timelines and all event orders are completed in expected timeframe. ·Identify operational limitations and sell only what we advertise and can effectively manage operationally. ·Take responsibility and be empowered to make decisions when quoting for upsell business, adhering to the pre-set strategic guidelines. ·Maintain effective and appropriate liaison with clients throughout the planning process, coordinating planning site inspections and menu tastings where appropriate. Ensure adherence to Site Inspection policies for all site inspections and that VIP site inspections are conducted where applicable. ·Meet with and greet all key contact upon arrival for their event where appropriate. ·When requested, represent Planning team at weekly Event Order meetings with F&B and Operations teams. ·Communication daily with Event Planning Supervisor on any critical issues relating to any upcoming events and any anticipated variances to forecasted revenues. ·Ensure maximise upselling opportunities whenever possible to maximise Banquet revenues. ·Follow the selling strategy from the Lead Management Team for Group Rooms and Conference & Banqueting business. Work in accordance with selling guidelines when upselling ensuring minimum numbers and pricing guidelines are adhered to at all times. ·Develop and maintain close working relationships with operational departments across all properties and ensure they are provided with accurate and timely event orders, group and event summaries, ensuring a thorough handover is administered to appropriate operational personnel for all Group and Conference & Banqueting business on a timely basis prior to Event. ·Ensure adherence to the Hotel(s) credit policies and procedures and ensure clients are made fully aware of all credit decisions, contract and deposit requirements. ·Ensure close working relationship with the Billing Coordinators to ensure accuracy of actualised revenue in Opera and final invoices. Assist with any revenue or invoice queries to ensure these are addressed in a timely manner. ·Initiate customer follow up within 24 hours of departure to seek feedback and rebook potential. ·Ensure all feedback, compliment and complaint emails are distributed to appropriate departments and manage client follow-up together with Group & Events Manager and Hotel Managers where necessary. ·Adhere to Starwood Telephone standards at all times. ·Ensure a thorough understanding of all Starwood corporate programs impacting on group and banqueting business including but not limited to SPG Pro, TEAMHOT, StarGroups, StarCite, ISAC, Top Line Group Optimiser (TLGO) and Starwoodmeetings.com and ensure that these tools are maximised on a daily basis. ·Ensure adherence to the EAME Starwood Standards in addition to the Central London Standard Operation Procedure when utilising opera including but not limited to the inputting of bookings, group blocks, contacts, activities and status management. ·Ensure a good knowledge of Opera in order to be competent in checking bedroom and function space availability. ·Ensure adherence to Starwood Standards for Payment Card Industry (PCI) compliance at all times. ·Ensure adherence to all Group & Event Sales administration standards in line with EAME Starwood Standards – including but not limited to updating Teamhot, ISAC and SPG Pro enrolments. ·Ensure full and accurate knowledge of any Starwood Global or Divisional Master Service Agreements and Preferred agreements to ensure enquiries and commission payments from such accounts are handled accordingly. ·Effectively manage time ensuring the completion of all pre-set tasks on a daily basis. ·Take responsibility and be empowered to make decisions when quoting for business, adhering to the pre-set strategic guidelines. ·Contribute to an empowered dynamic environment in which all team members take responsibility for their workload and professional development. ·Actively participate in all Starwood Global Sales Blitzes. ·Build strong relationships with Group & Events Department associates, Proactive Sales team and Hotel operations teams, ensuring clear communication between all departments. Liaise with each department when necessary ensuring a good level of internal communication is maintained at all time to ensure delivery of excellent guest service as appropriate. ·Maintain full and accurate knowledge of the competitive sets of the Central London hotels. ·Prepare reports as required by Starwood, including SIMS, Opera reports, conversion reports and financial revenue plan reporting when applicable. ·Attend daily & weekly group & events meetings and other meetings as required. ·Actively participate in the Starvoice Survey process and support action plans to address feedback within the department. ·Perform any duties deemed necessary and reasonable, requested by the Group & Event Planning Supervisor, Events Manager, Metro Market Sales Leader or the London Leadership Team. Are you ready to embrace a better way to experience the world of hospitality and to be challenged to deliver your best? Then come and join us! Benefits Enjoy a variety of benefits including meals in our Staff Restaurants to laundry and dry cleaning service, childcare, optical, and dental plans to name a few… last but not least, discover the world thanks to our discounted hotel rates when travelling and staying in one of our Starwood Properties. Eligibility In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. To be considered for the Groups and Events Executive Planner role please click‘apply now’to complete the online questionnaire. This will take approximately 10 minutes and ensure your details are fully registered with Starwood Hotels & Resorts and received by the London Resourcing Team.

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Company Description

Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™

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Back to search

At a glance

Location

London,United Kingdom

Employment Fraction

Full Time

Reference Code

20410413