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Housekeeping Turndown Attendant at The Westin Kierland Resort & Spa Non-Exempt / Full Time The Westin Kierland Resort and Spa offers our Full Time Associates excellent benefits! Our Housekeeping Team plays an essential role in the success of The Westin Kierland Resort & Spa! The Turndown Attendant’s role is to exceed the Guest’s expectation when it comes to room cleanliness and crispness. The most suitable candidate for this position will have excellent organization skills and possess a strong attention to detail. The ideal individual for this position will possess prior experience in housekeeping or laundry, ideally within a hotel or resort setting. Join us - we're a wonderful group of people! Does this sound like the opportunity just for you? Apply today at www.starwood.jobs. If you currently work at a Starwood property and are interested in this opportunity, visit your Human Resources office today to obtain the necessary transfer paperwork. Once completed, please apply through StarwoodOne and let your journey continue!
POSITION PURPOSE Provide Turndown service to guest rooms in accordance with established quality and performance standards. Also, refresh and replenish rooms at that time, as deemed appropriate with established quality and performance standards. ESSENTEIAL FUNCTIONS AVERAGE & OF TIME 70% Provide Turndown service and set guest bedroom according to established standards. 25% Refresh and reset guest bedroom and bathroom areas according to established standards. 5% Complete accurately, and in a timely manner, any assigned paperwork. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. • Perform general cleaning tasks using standard hotel cleaning products to adhere to health standards. • Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests. • Assist other housekeeping employees in maintaining clean and organized work and public areas. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. • Must be able to speak, read, write and understand the primary language(s) used in the workplace. • Must be able to read and write to facilitate the communication process. • Requires good communication skills, both verbal and written. • Must possess basic computational ability. • Working knowledge of applicable sanitation standards. Physical Demands • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. • Must be able to stand and exert well-paced mobility for up to 4 hours in length. • Must be able to lift up to 50 lbs. on a regular and continuing basis. • Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis. • Must be able to exert well-paced ability in limited space. • Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks. • Must be able to exert well-paced ability to reach different floors of the hotel on a timely basis. • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. • Vision occurs continuously with the most common visual functions being those of near vision and depth perception. • Requires manual dexterity to use and operate all necessary equipment. QUALIFICATION STANDARDS Education High school or equivalent education preferred. Experience No prior experience required. Prior hospitality experience desired. Licenses or Certificates Not Applicable. Grooming All employees must maintain a neat, clean and well-groomed appearance per Starwood standards. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
The Westin Kierland Resort & Spa is a AAA Four Diamond resort located in the shadows of the McDowell Mountains. This business and leisure property is an integral part of the exclusive, 730-acre master-planned community of Kierland which features upscale residences and dozens of shops, galleries and restaurants. We are located just off of Scottsdale Road, 10 miles from historic downtown Scottsdale, and 20 miles from downtown Phoenix. We have 730 distinctively different and Heavenly guest rooms, including 270 villas situated in this beautiful oasis. Our full-service spa offers numerous services that will rejuvenate, renew and restore. Our Guests can relax in one of our two enticing pools which include the Lazy River that meanders throughout. Our Fun Department focuses on all things fun and exciting for Guests of every age and background - from scavenger hunts to technology challenges. Here at the Westin Kierland Resort and Spa, cuisine takes center stage. Our highly talented chefs reveal their culinary creativity in ten dining options available at The Resort. These outlets include: Nellie Cashman's, In-Room Dining, Brittlebush Bar & Grill, Waltz & Weiser Saloon, Dreamweaver's Canyon, J. Swilling's, Edie's Range House, The Rim Lobby Lounge, Coffee Flats & Snowballs, and deseo. Everything you might imagine is here waiting for you at the Westin Kierland Resort and Spa.
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