At a glance
85%Control the flow of work in the room by seating guests in station rotation while maintaining guest lists and following and enforcing check issue procedures. 10%Assign opening and/or closing side duties. Supervise side work and ensure completed lists of set ups of all stations before departure of service staff. 5%Handle reservation book, take incoming telephone calls, note reservations and special requests by guests. Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. •Perform general clerical tasks including maintaining logbooks and reservation books. •Assist in table setting and general dining room maintenance during peak periods. •Perform other duties as requested, such as executing special guest requests.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: •Must be able to speak, read, write and understand the primary language(s) used in the workplace. •Must be able to read and write to facilitate the communication process. •Requires good communication skills, both verbal and written. •Knowledge of appropriate table settings and service ware. •Knowledge of all menu items, prices and general service procedures. •Must possess basic computational ability. •Must possess basic computer skills. •Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights. QUALIFICATION STANDARDS High school or equivalent education required. Experience Minimum of two years experience in public contact or customer service position required. Preferred restaurant/hospitality experience. Licenses or Certificates Not Applicable. Grooming All employees must maintain a neat, clean and well-groomed appearance per Starwood
Breakfast Lounge As "Talent", you represent that lifestyle to our guests. You are the soul behind the brand and you bring it to life. We don't call W employees "Talent" for nothing. Creative. Exciting. Innovative. W Talent are naturally attracted to the Brand and they "get it". W Talent are as unique as the Brand itself, and cultivate the witty, whimsical, cool W environment. We push the envelope, raise the bar, and strive to be the best. W Hotels offers competitive salaries, unique benefits and exciting perks.
W is a place, more than a hotel. It is where you go to escape from the routine and become a part of all that is NOW. Our talent invites our guests behind the invisible velvet rope to deliver a sensory multiplex that allows guests to flirt with their emotional desires. A career with W is your passport out of the mundane and into the WOW. We are currently seeking qualified talent to provide our signature Whatever/Whenever service with an authentic desire to make our guests dreams come true. The W Boston makes its dramatic entrance into the fashionable and storied theatre district, an icon of contemporary sophistication where culture, shopping and nightlife buzz amid cobblestones and a Victorian landscape.
Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. The EEO is the Law poster and its supplement are available using the following links: http://www1.eeoc.gov/Employers/poster.cfm AND http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
The pay transparency policy is available here: http://www.dol.gov/ofccp/pdf/pay-transp_unformattedESQA508c.pdf