Director of IT

2017-04-20 | Information Technology | Sheraton Dubai Mall of the Emirates Hote

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At a glance

Location

Dubai,Utd.Arab Emir.

Employment Fraction

Full Time

Reference Code

20422325

Job Description

• Responsible for short and long term planning, implementation and day-to-day operations of all hotel technology components, processes and related areas. • To ensure the professional and effective running of the day-to-day technology operation in accordance with all Brand Service, Global and Divisional Technology Standards and in line with Starwood Hotels and Resorts Policies and Procedures. • Recommend budget and manage expenses/margins within approved budget constraints. • Co-ordinate all activities, operations and running of Information Technology – whilst actively displaying a proactive and communicative leadership style. • Together with direct reports, take a leading role in positively supporting the operation of the hotel, reinforcing a customer focused approach to hotel operations at all times while supporting all corporate technology requirements and initiatives as appropriate. • Manage and motivate any subordinate staff to achieve high levels of job satisfaction and productivity. Provide for the professional development and training of personnel that report to this position. • Maintain clear communication and information exchange between hotel and area/regional staff to ensure optimum sharing of technology issues and solutions. • Provide clear leadership for high quality of technology service to all departments in the hotel operation while actively managing service level agreements with external technology suppliers. • Support Corporate, Divisional and Regional technology projects and requirements. • Maintain, implement and adhere to all Starwood standard policies, systems and procedures relating to technology operations, including active capital and expense budget planning and systems contingency planning. • Provide clear project and change management programs, schedules and communications as required for all system changes. • Ensure quality of data is maintained with all systems including ensuring all systems are properly backed-up as standards require. • Ensure all security, data-protection and data-privacy requirements are met to the best level possible. • Ensure smooth technology operations for all associates and assist in ensuring all guest-facing technologies meet service level agreements with external suppliers. • Actively participate in the annual budget planning process. • Ensure effective channels of data and voice telecommunications are in place maximizing the opportunities of distributing information available - and encouraging ideas and participation from all team members, through participation in team briefings, daily morning meetings and daily operations meetings. • Resource and co-ordinate effective training to enable all staff to carry out their use of technology systems to a high degree of effectiveness. • Provide 24x7 on-call duties as required. SUPPORTIVE FUNCTIONS • Support process improvement initiatives aligned with business goals and objectives, maintaining close liaison and support for teams. • Support the Hotels Fire and Emergency Team as required. • Actively participate in company approved Community Service Initiatives.

Requirements

The individual must possess the following knowledge, skills and abilities: Fluent English Required, Internet technologies, MS Office applications, highly motivated, naturally curious, excellent verbal and written communications skills, effective planner, organization and team skills. Preferred skills: general project and vendor management skills, knowledge of voice and data network technologies, general hotel operations, Fidelio/Opera Property Management System and related IT. Education: Industry or discipline specific qualifications, Bachelor-degree or equivalent preferred. Experience: Hotel Systems Support and Operating Department preferred

Department

IT

Location

Centrally located on Sheikh Zayed Road, the Sheraton Dubai Mall of the Emirates Hotel offers guests the perfect way to stay close to everything that makes Dubai truly unique. The hotel is an iconic part of the Dubai skyline and is directly connected to the Mall of the Emirates, one of the biggest and most famous malls in the country. To ensure all areas of the city are within easy reach, the hotel also provides a nearby link to the Dubai Metro and is only a short drive away from major attractions and the main business hubs of Dubai. The hotel features 481 modern, spacious rooms and suites with outstanding views of the city, allowing guests to maximize their time with cutting edge technology and a restful night’s stay in an awarding winning Sheraton Signature Bed. Guests can enjoy a host of leisure facilities from two rooftop pools, spa and fitness center along with signature dining at Besh Turkish Kitchen, a comfortable lounge and terrace at Vantage and a meeting spot for all occasions at Link Café.

Company Description

Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™

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Back to search

At a glance

Location

Dubai,Utd.Arab Emir.

Employment Fraction

Full Time

Reference Code

20422325