At a glance
POSITION PURPOSE Train, supervise and work with all catering and convention services staff, in order to solicit and book banquet and catering functions, as well as the planning, merchandising and execution of the functions. ESSENTIAL FUNCTIONS AVERAGE % OF TIME 30% Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication. Participate in catering sales presentations, property tours and customer meetings. 25% Administer all phases of the banquet department, including, but not limited to, sales, planning, marketing, servicing and administrative procedures. 10% Prepare, implement and compile data for strategic sales plan, monthly BaCPAC Report, annual goals, forecasts and other reports as directed and/or required. 10% Develop banquet menus pricing and revenue minimums using current competitive data. 10% Direct, manage, train and counsel catering sales and convention services/banquet staff. Oversee divisional matters as they relate to federal, state and local employment and civil rights laws. 10% Participate in daily business review meeting, sales meetings and management meetings. 5% Tour, inspect and monitor banquet rooms and presentations. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: • Professionally represent the hotel in community and industry organizations and events. • Participate as a team player with all departments. • Provide constructive feedback to all departments. • Be a leader and a role model to all employees.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: • Must be able to speak, read, write and understand the primary language(s) used in the workplace. • Must be able to read and write to facilitate the communication process. • Requires good communication skills, both verbal and written. • Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision. • Extensive knowledge of food and beverage products, proper preparation and presentation of food and beverage items. • Extensive knowledge of meeting room capacities, banquet set-up, audio-visual and any other pertinent details as they relate to function room set-up. • Ability to assess/evaluate employees performance fairly. • Ability to supervise, train and motivate multiple levels of managers and employees. • Knowledge of hotel and competitive market. • Must possess basic computational ability. • Must possess computer skills, including, but not limited to, accounting programs, Microsoft Word, Excel and Delphi. • Excellent interpersonal and sales-related skills. • Exceptional organizational and supervisory skills. • Exceptional food and beverage knowledge and pricing. • Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA. Physical Demands • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. • Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day. This includes traveling to and from meetings. Length of time of these tasks may vary from day to day and task to task. • Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. • Must be able to lift up to 15 lbs. occasionally. • Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity. • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. • Vision occurs continuously with the most common visual functions being those of near vision and depth perception. • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. QUALIFICATION STANDARDS Education High school or equivalent education required. Bachelor’s Degree preferred. Experience Three years catering sales and convention services experience required. Licenses or Certificates Not applicable. Grooming All employees must maintain a neat, clean and well-groomed appearance per Starwood standards. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
Nobody knows how to throw an event better than W Austin. Whether you're staging a standing room only show or gathering a group of great minds, our 10,050 square feet of event space and studios will get you into show business. Tastefully designed in various shades of gray, every meeting room is lit up by natural light and features fully adaptable conference equipment that makes business beautiful, meetings memorable and special events spectacular. Creative in approach and innovative in design, we'll engage and energize your attendees and participants, from conferences to soirées. When you need to work the room and make a scene, get it done in our Great Room and set your sights in our Studios. A pre-function space and outdoor terrace connects our meeting space to Austin City Limits Live at Moody Theater—leave it to us to get your foot in the door of one of the largest venues in town, accommodating up to 600 guests for seated dinners, fashion shows, awards programs, and more.
Setting the stage for contemporary luxury, W Austin amplifies the city's electrifying eclecticism, headlining the vibrant 2ND Street District in the "Live Music Capital of the World," and pulsating with its spirit of independence and creativity. Indulge in rock star comforts of our 251 rooms—perfectly positioned windows with postcard views of Lady Bird Lake or the downtown skyline, and our signature amenities.
Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. The EEO is the Law poster and its supplement are available using the following links: http://www1.eeoc.gov/Employers/poster.cfm AND http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
The pay transparency policy is available here: http://www.dol.gov/ofccp/pdf/pay-transp_unformattedESQA508c.pdf