Housekeeping Supervisor

2017-04-20 | Housekeeping and Laundry | The Westin Harbour Castle, Toronto

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At a glance

Location

Toronto,Canada

Employment Fraction

Full Time

Reference Code

20422366

Job Description

Position Purpose The position provides day-to-day front line leadership to our associates. This role regularly conduct room audit and inspections of assigned areas of hotel in order to elevate the guest experience. This role will also play a key role in the workload planning, both in advance and as required to assist in planning the day. Essential Functions Supervise the performance of room attendants and general cleaning Take appropriate action to correct deficient conditions, behavior, and work practices. Inspect guest rooms, guest areas and employee areas and assess compliance with all established standards as they relate to cleanliness, maintenance, safety, and security. Develop corrective actions Report, as directed, any observed deviations to established standards. Develop schedules for employees in accordance with staffing guides/productivity requirements. Review and adjust staffing daily to ensure optimum staffing levels. Review assignments of employees and make adjustments. Communicate throughout the day with Front Office and other departments to ensure total guest satisfaction. Work closely with Housekeeping Coordinators to ensure department day to day needs are met. Monitor consumption and order replacement of guest and cleaning supplies. Manage administrative functions in accordance with established standards. Supportive Functions In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions: Perform general cleaning tasks using standard hotel cleaning products as assigned by a supervisor to adhere to health standards. Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Requirements

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. High school or equivalent education required. Post-secondary education preferred. Proficiency in hotel system applications an asset (Galaxy/ Light-speed, Star- Guest, HOTSOS). Excellent computer skills (MS Word and Excel) required. Previous experience in hotel preferred Previous experience in Housekeeping operations preferred Demonstrates excellent customer service skills including verbal and written communication skills. Proven ability to be highly organized and prioritize and manage several requests simultaneously Demonstrates the ability to work well in a team environment. This position is requiring a regular weekend routine. The successful candidate must be available to work weekdays, weekends, holidays, various start times based on hotel operations. This position is may require a variable shift start. Must be able to multi task and work in a faced paced environment Must have Strong Customer Service skills Requires good communication skills, both verbal and written. Must possess basic computational ability. Must possess basic computer skills. Grooming All employees must maintain a neat, clean and well-groomed appearance per Starwood standards.

Department

Housekeeping

Location

The Westin Harbour Castle is located on the shores of Lake Ontario, steps away from the Downtown Core via the PATH, Toronto’s underground covered walkway. Take a walk along the revitalized waterfront, explore Toronto's theatre and entertainment districts and discover delight in all the seasonal fun our neighbourhood has to offer. This CAA/AAA Four Diamond property features refreshing accommodations in Canada's largest city, is a landmark downtown Toronto hotel and your haven of personal well-being in Toronto. The Westin Harbour Castle Conference Centre sets the stage for productive downtown Toronto meetings and top notch events. Take advantage of over 70,000 square feet of meeting space featuring spectacular views of Lake Ontario and cascading natural light from our large open windows. Our inspiring spaces, healthy menus, top-notch meeting and event management team and thoughtful attention to details set you up for success. Make the most of family time. With our Toronto family getaway packages, you can spend more time together-for less. Take your family for an adventure and explore all of the things to do in Toronto by Lake Ontario or check out nearby attractions such as the CN Tower or Ripley’s Aquarium. Parents can also relax and recharge with services catered to their well-being such as WestinWORKOUT™, Run Westin™ and our Toronto Spa, Votre Beauté European Day Spa.

Company Description

Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™ The Company is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law. If you require assistance or a reasonable accommodation in completing the application materials or any aspect of the application process, please contact the local Human Resources office at the worksite where you are applying for a position.

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Back to search

At a glance

Location

Toronto,Canada

Employment Fraction

Full Time

Reference Code

20422366