Front Office Manager - Franchise Job Opportunity

2017-04-20 | Rooms Division | The Westin Austin At The Domain

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At a glance

Location

Austin,USA

Employment Fraction

Full Time

Reference Code

20422337

Job Description

The Front Office Manager is responsible for overseeing all aspects of the Front Office operation ensuring the operation , in an attentive, friendly, efficient and courteous manner, providing all guests with excellent service prior to and throughout their stay, while maximizing room revenue and occupancy. Responsible for direct supervision and control of the Front Office and completion of administrative tasks. Ability to lead and develop managers within the department. Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Manage Front Desk staff. Oversee staffing levels and make adjustments to ensure service levels are met within labor model. Manage front office scheduling and payroll processes. Ensure that all associates are following their schedule and taking their breaks. Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints. Effectively operate the hotel computer system upon certification and maintain a knowledge of the hotel reservation system.

Requirements

Minimum 3 years of hotel management experience preferably in Rooms. Ability to communicate effectively with internal and external guests. Able to lead a team. Must have strong verbal and written skills. Strong organizational skills with attention to detail are required. Must possess guest service demeanor and outgoing personality with the ability to relate to diverse guest types. Must have the ability to trouble-shoot and problem solve. Must be computer savvy. Must understand financial accounting practices. Applicants can send resumes directly to Dalia Galindo at dalia.galindo@whitelodging.com or applicants can apply by visiting the White Lodging website https://career4.successfactors.com/career?company=WLS - job requisition # 124691 (Front Office Manager)

Department

Front Office Manager, Oversee and Manage front office department and work closely with Housekeeping, Sales and F&B to ensure guest satisfaction.

Location

The Westin Austin at the Domain provides a soothing and refreshing sanctuary for business and leisure travelers. Our 4 Diamond Award Winning hotel is located in the heart of The Domain featuring upscale shopping, dining and entertainment. The Westin Austin at the Domain offers spacious guest-rooms, state-of -the-art, high-tech amenities, and the iconic Heavenly ® Bed. The hotel has a total of 341 rooms, full service restaurant, pool and Spa, and17,000 square feet of meeting space. The Westin Austin at The Domain boasts rich hotel features to keep our guest comfortable and help them unwind.

Company Description

This job posting is for a position at a franchise hotel. A franchise hotel is independently owned and operated, meaning that Marriott does not own or operate the hotel. Marriott does not employ any individuals who work at franchised hotels and has no involvement whatsoever with any employment decisions, or the application and hiring process for positions, at franchise hotels. If you are looking for a career, not a job, and want to be a part of something bigger than yourself, chances are you are a perfect match for White Lodging. Due to our own associates, processes, and financial resources, our opportunities are limited only to your ambition and results. White Lodging is dedicated to its mission of maximizing the value of every asset as well as its core values of growth, accountability, ethics, impact, leadership excellence and genuine care. This has led White Lodging to become one of the largest and fastest-growing independent hotel ownership, development and management companies in the country, with over 9,000 associates and more than 160 managed hotels across 21 states. White Lodging does not discriminate against applicants or associates on the basis of race, color, religion, national origin, sex, age, pregnancy, disability, genetic information, or any other status protected by federal, state, or local law.

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Back to search

At a glance

Location

Austin,USA

Employment Fraction

Full Time

Reference Code

20422337