Front Desk Agent, Full Time

2017-04-20 | Guest Services / Front Office | W Washington D.C.

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At a glance

Location

Washington,USA

Employment Fraction

Full Time

Reference Code

20422339

Job Description

POSITION PURPOSE Attend to guests’ needs, including, but not limited to, registration, checkout and cashiering. ESSENTIAL FUNCTIONS Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Starwood Preferred Guest Program and provide recognition and benefits to all present members. Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests. Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions; Book reservations for those guests who approach the Front Desk.

Requirements

Education: High School Diploma or GED equivalent required. Bachelor's Degree preferred. Experience: Minimum 1 year front desk experience required. Prior luxury hotel experience preferred. Must maintain a positive and patient attitude while working in a fast-paced environment and handling multiple situations at one time. This position requires a flexible schedule and the ability work on weekends and holidays. This position may have to cover some overnight shifts. Qualified candidates must also be enthusiastic with excellent communication and customer service skills and be computer proficient. Must be able to stand for upto 5 hours, bend, lift upto 50 pounds. Must be able to read, write, and speak fluent English.

Department

Rooms- Welcome Office

Location

Who Are We? W is a place, more than a hotel. It is where you go to escape from the routine and become a part of all that is NOW. Our talent invites our guests behind the invisible velvet rope to deliver a sensory multiplex that allows guests to flirt with their emotional desires. A career with W is your passport out of the mundane and into the WOW. We are currently seeking qualified talent to provide our signature Whatever/Whenever service with an authentic desire to make our guests dreams come true. Ideally situated on 15th street and Pennsylvania Ave, right across from the White House, and featuring 285 wonderful room and 32 amazing suites, the W Washington DC is the ideal escape for bold, witty, insiders.

Company Description

Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. The EEO is the Law poster and its supplement are available using the following links: http://www1.eeoc.gov/Employers/poster.cfm AND http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

The pay transparency policy is available here: http://www.dol.gov/ofccp/pdf/pay-transp_unformattedESQA508c.pdf

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Back to search

At a glance

Location

Washington,USA

Employment Fraction

Full Time

Reference Code

20422339