Service Express Agent PT

2017-04-20 | Guest Services / Front Office | The Westin Harbour Castle, Toronto

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At a glance

Location

Toronto,Canada

Employment Fraction

Part Time

Reference Code

20422361

Job Description

Position Purpose Answer and direct calls of guests and staff. Handle guests' messages and requests. Responsible for proper execution of emergency procedures. Essential Functions Answer the telephone within 3 rings with the established standard telephone greeting using the guests' name. Answer and dispatch all incoming house and outside calls and supply Service Express Attendants with all pertinent information regarding guest requests. Take food and beverage orders with 100% accuracy. Advise guests of all promotion, and/or daily specials and apply up sell techniques when applicable. Settle all Service Express and hospitality checks to the correct method of payment. Distribute any paid-outs. Prepare and balance the day's receipts at the end of the shift. Coordinate set up and delivery of all amenity requests. Assist guests with voice mail and messages. Follow wake-up call procedures to make sure every request is completed on time. Page Hotel employees. Execute emergency procedures. The Service Express Agent is a back-of-the-house concierge. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Requirements

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: High school or equivalent education preferred. Prior telephone operator experience preferred. Hospitality experience preferred. Demonstrates excellent verbal and written communication skills. Proven ability to handle multiple tasks. Demonstrates ability to work in a team environment.

Department

Front Office/Service Express

Location

The Westin Harbour Castle is located on the shores of Lake Ontario, steps away from the Downtown Core via the PATH, Toronto’s underground covered walkway. Take a walk along the revitalized waterfront, explore Toronto's theatre and entertainment districts and discover delight in all the seasonal fun our neighbourhood has to offer. This CAA/AAA Four Diamond property features refreshing accommodations in Canada's largest city, is a landmark downtown Toronto hotel and your haven of personal well-being in Toronto. The Westin Harbour Castle Conference Centre sets the stage for productive downtown Toronto meetings and top notch events. Take advantage of over 70,000 square feet of meeting space featuring spectacular views of Lake Ontario and cascading natural light from our large open windows. Our inspiring spaces, healthy menus, top-notch meeting and event management team and thoughtful attention to details set you up for success. Make the most of family time. With our Toronto family getaway packages, you can spend more time together-for less. Take your family for an adventure and explore all of the things to do in Toronto by Lake Ontario or check out nearby attractions such as the CN Tower or Ripley’s Aquarium. Parents can also relax and recharge with services catered to their well-being such as WestinWORKOUT™, Run Westin™ and our Toronto Spa, Votre Beauté European Day Spa.

Company Description

Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™ The Company is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law. If you require assistance or a reasonable accommodation in completing the application materials or any aspect of the application process, please contact the local Human Resources office at the worksite where you are applying for a position

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Back to search

At a glance

Location

Toronto,Canada

Employment Fraction

Part Time

Reference Code

20422361