Executive Housekeeper

2017-04-21 | Housekeeping and Laundry | The Park Tower Knightsbridge, a Luxury

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At a glance

Location

London,United Kingdom

Employment Fraction

Full Time

Reference Code

20422582

Job Description

The Park Tower Knightsbridge, an indigenous experience beyond hospitality. The Park Tower Knightsbridge stands elegantly in the heart of one of London’s most alluring locales, being a stone’s throw away from graceful Hyde Park, fabulous Harrods, Harvey Nichols as well as the cobbled streets of the local area. Combining timeless elegance with bespoke contemporary design, the hotel lobby, The Knightsbridge Lounge and The Hyde Bar have been recently renovated offering an even more exceptional and indigenous arrival experience. Recently voted Third Best Restaurant in London in The Sunday Times 100 Best Restaurants in the UK, our One-O-One restaurant is renowned to be one of London’s finest seafood restaurants. Every detail is infused with the inspiration of the shoreline. Our Executive Chef Pascal Proyart is recognized for his innovation behind the exceptional menus, perfectly fitting the restaurant’s commitment to delivering an outstanding dining experience to its guests. The Park Tower Knightsbridge features 280 contemporary guest rooms, including 22 stunning suites with personalised butler service and exceptional views across London. We are now seeking a new team member who shares our passion for delivering an unrivalled level of service. You will need to be highly motivated to work in an environment where exceeding the expectations of our customers is the minimum standard. You will have previous experience within a four or five star hotel and a passion for providing exceptional customer service. You will possess excellent communication and strong computer skills. A unique opportunity has arisen for an Executive Housekeeper, at The Park Tower Knightsbridge, a Luxury Collection Hotel. Key Responsibilities Operational ·To ensure that all services offered by Housekeeping are always available, and are carried out with the utmost efficiency and courtesy. ·To inspect all hotel areas to ensure both the cleanliness and comfort of the hotels guests are maintained and that all standard amenities and touches are provided in rooms and public areas. ·To establish and maintain the highest standards of cleanliness on all rooms and public areas in line with ABC training and brand standards ·To establish routine cleaning plans so that all furniture, fittings, carpets and coverings are maintained at highest standard. ·To be trained as a trainer in the ABC of housekeeping ·To assist with the purchase of uniforms and ensure control of issues and return. ·To ensure effective running of laundry and valet areas ·To maintain linen par levels, monitor and maintain quality and conduct stock takes as required ·To establish par levels of linen for the hotels and maintain the correct levels through good inventory control and purchasing practices ·To ensure effective communication with other departments in support of maximum efficiency of both bedroom letting and servicing. ·To be fully conversant in the Hotel Emergency procedures in relation to Fire, Bomb threats and Health and Safety. ·To be a member of the Hotels crises management team. ·To ensure COSHH, Health and Safety practices and risk assessments are maintained at all times. ·To ensure that Brand Standards are implemented and maintained. ·To ensure effective and flexible management of the department through members of the team working together and covering tasks with each other. ·To identify opportunities for resources and facilities to be shared between the properties and implement best practice ·To keep abreast of all new technological advances within the industry and suggest improvements. ·Controlling of lost property procedures ·Management of flower ordering within the hotel ·Management of contractors i.e. night cleaners Budgeting and Cost Control ·To prepare in conjunction with the Director of Human Resources the annual payroll budgets and monthly forecasts ·To prepare the annual expense budgets ·To prepare weekly purchase orders and administer invoices for payment ·To monitor all costs/expenses and recommend/institute measures to control them in accordance with the annual budgets. ·To review the profit and loss statements on a monthly basis. ·To review and negotiate in conjunction with Central Purchasing, the contracts with outside contractors such as laundry etc. Capital Projects ·To undertake the preparation and execution of Capital projects ·To ensure projects are completed within budgetary and time constraints ·To negotiate or assist with suppliers for products, contracts and services and establish purchase agreements as required-ensuring the central purchasing are informed. ·To review standards for all décor, furniture and furnishings throughout the hotels and prepare future plans. Staffing ·To liaise with Human Resources to provide recruitment of staff either permanent or temporarily labour. ·To interview potential new employees ·To carry out performance reviews. ·To ensure effective planning of staff holidays and lieu time. ·To ensure effective process for managing staff and department communication meetings and briefings are carried out. ·To fully train all Floor Housekeepers in all required aspects of the Housekeeping department management. ·To prepare rota’s ensuring correct manning levels as required with occupancy ·Ensuring weekly time sheets are correctly filled out in preparation for wages to be prepared. Employee Handling. ·To build a professional team of employees by taking and active interest in their welfare, safety, training and development. ·To ensure that all employees provide a friendly, courteous and professional service. ·To ensure to plan effective orientation and training programmes for the respective employees. ·To meet with Team Leaders to discuss the areas for improvement and training requirements. ·Ensure that maximum productivity and morale within the department and consistently maintain discipline, following hotel guidelines and local legislation. ·To ensure that all housekeeping staff receives appraisals to discuss existing performance and areas of improvement for future career and developmental goals. ·To ensure that all employees report for duty punctually, wearing the correct uniform and name badge and are well groomed at all times. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job: Requirements: We are looking for someone who is ready to take the next step on your career path. Ideally you will have at least 2 years’ experience in a managerial role within the Housekeeping department within a 5 star environment. Our expectations of you will be that you are able to work on your own initiative as well as part of a team and have a strong desire to improve on your skills and knowledge as well as: ·Excellent leadership, organizational and communication skills ·Committed to delivering high level of customer service ·Ability to work under pressure ·To project a pleasant and positive professional image to all contacts at all times ·Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required. ·Fluent with Microsoft Office (Outlook, Excel, Word and Power point) ·Excellent command of English language (verbal and written) ·Positive attitude ·Ability to effectively communicate at different organizational levels ·Creative and proactive ·Excellent grooming standards ·High school or equivalent education required. Bachelor’s Degree preferred. ·Knowledge of the Opera PMS preferred ·Previous experience in a 5 star hotel would be preferred. ·Must show a great deal of flexibility in work load and hours This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Requirements

Department

Housekeeping

Location

The Park Tower Knightsbridge

Company Description

Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™

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Back to search

At a glance

Location

London,United Kingdom

Employment Fraction

Full Time

Reference Code

20422582