At a glance
Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings and organize seating for groups with special needs. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well being of guests. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. ESSENTIAL FUNCTIONS AVERAGE % OF TIME 85% - Control the flow of work in the room by seating guests in station rotation while maintaining guest lists and following and enforcing check issue procedures. 10% - Assign opening and/or closing side duties. Supervise side work and ensure completed lists of set ups of all stations before departure of service staff. 5% - Handle reservation book, take incoming telephone calls, note reservations and special requests by guests.
Education High school diploma/G.E.D. equivalent Related Work Experience No related work experience is required Supervisory Experience No supervisory experience is required Must be available to work weekends and holidays - especially Thursday and Friday night Must be available to work PM or evening shifts
Food & Beverage
Situated on the iconic lava rocks of the Kona coast, overlooking historically significant Keauhou Bay, the hotel is located at: 78-128 Ehukai Street Kailua-Kona, HI 96740
Aloha! Here at the Sheraton Kona Resort and Spa at Keauhou Bay we pride ourselves on offering a hotel experience like no other in the Hawaiian Islands. As an employee, you will feel the immediate strong sense of culture, community and ohana we share not only with our guests but among ourselves as well. One of our greatest assets here at the Sheraton Kona is that our expansive property is surrounded by historical Hawaiian sites which we have invested extensive time and resources to restore and in turn the culture has become a part of who we are at the Sheraton Kona. We have a strong sense of pride and respect for tradition which is woven into all aspects of the property- from the hotel rooms to employee uniforms; we honor and respect our rich Hawaiian heritage and culture. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™ The Company is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law. Thank you for taking the first steps in exploring your career options and we are grateful for you considering becoming a part of the Sheraton Kona and Marriott Family! Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. The EEO is the Law poster and its supplement are available using the following links: http://www1.eeoc.gov/Employers/poster.cfm AND http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. The EEO is the Law poster and its supplement are available using the following links: http://www1.eeoc.gov/Employers/poster.cfm AND http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
The pay transparency policy is available here: http://www.dol.gov/ofccp/pdf/pay-transp_unformattedESQA508c.pdf