Director of Revenue Management

2017-05-17 | Revenue Management | Sheraton Amman Al Nabil Hotel & T

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At a glance

Location

Amman,Jordan

Employment Fraction

Full Time

Reference Code

20426242

Job Description

•Develop overall pricing strategy, in alignment with Marriott EAME Divisional Pricing Guidelines, to include all market segments and distribution channels a.Formulate Retail Pricing Structure, provide guidance on corporate transient negotiated pricing, group pricing for each group, wholesale pricing and acceptance b.Ensure effective pricing strategies are in place to reflect asset strength relative to the competition in each market •Effectively manage inventory and pricing strategy in all distribution channels including branded web, 3rd party sites, StarLink, and the GSS •Lead the Regional Internet Merchandising Manager and Director of Sales & Marketing in the decision making process of promotion participation and rates thereof •Enforce logical leisure pricing hierarchy for marketing promotions. •Closely monitor competitive pricing and understand the impact of relative pricing decisions on property performance. Set selective sell guidelines for groups and coordinate management of group business closely with the sales and banquet teams. •Pro-actively identify Soft Spot periods and prepare a Soft Spot Revenue Management Plan, in cooperation with Sales, Marketing and On-Line, with the engagement of Corporate and Regional resources. •Drive Market Share and Revenue Performance through proper pricing and mix management. •Analyze competitive reports and formulate appropriate strategies through use of Deloitte & Touche Reports,The Bench, Hotelligence and Market Vision •Responsible for effective implementation and compliance with all Marriott Revenue Management Standards, Policies & Procedures. (Rate Plans, Rate Categories, Market Segmentation, Profiles and all other PMS/IPS related RM functionality.) •All Rate Solicitations acted upon in a timely manner and rate plans maintained and extended as appropriate. The DORM has sole responsibility for the quality of all pricing setup in the PMS system. Act upon CRMT Audit Results and Recommendations. •Ensure Best Rate Guarantee compliance, and minimize/eliminate BRG claims against the hotel/complex •Ensure Starlink and other electronic distribution systems are returning appropriate availability and pricing for the following 550 days •Responsible for administration of the online Revenue Plan and the accuracy of all rooms data as input into the system. •Responsible for the preparation of 30-60-90 day fully updated Forecasts in the Revenue Plan Forecast Tool on a monthly basis. Also responsible for preparation of the ‘mid-month forecast by the 15th of each month, plus the 13th month outlook, following the close of each calendar month. •Forecasting Accuracy: to achieve 5% of Monthly Total FRS Room Revenue Forecast on a 30-60-90 basis. Calculation based on absolute variance of forecast submitted to actual month by month. •Responsible for preparation and presentation of Rooms Revenue Management elements as part of the annual budget process. (Market Analysis, Comp Pricing, Product Quality, Rooms Production etc.) •Improve Sell Outs on 95% Nights. Improve the sell-out efficiency ratio by moving more room nights from 90-95% nights to 95+ and 95-97% nights to 98%+ nights. It’s recommended that if this is a DRM goal it’s also a FOM goal for maximum effectiveness. •Responsible for Revenue Management monitoring of the “Smart Contracting” process and facilitate account evaluations in coordination with sales. Responsible for the accuracy of StarTrack data. •Lead the property’s weekly Revenue Management/Strategy Meeting and contribute to the Daily Operations Meeting •Represent the Hotel/Complex and contribute RM strategic vision during all Regional and Divisional Property Reviews and/or Pricing Meetings, Round Table presentations and Conferences •Maintain an RM succession plan for the hotel, in coordination with the Regional DRM. (Revenue Manager, Revenue Management Executive). Recruit, train and mentor (as applicable) the Reservations Manager and/or the Revenue Management Executive with view to contingency and contribution to divisional ‘bench strength’. •Ensure that the Revenue Manager/Rev Management Executive under direct report is fully able to complete the 90 Day forecast using the Revenue Plan, run a Rev Max meeting, TLPE daily tasks, all IPS checklist items, and can manage all aspects of reservations (cut off dates, rooming lists, guest complaints) •Hold regular and ongoing training sessions to keep relative team members in touch with new and changing initiatives. •Be involved in relevant Regional Openings for support, leadership and guidance for pricing, positioning and setup. •Participate in the Talent Review, PMP process •Complete understanding and effective execution of current and new Revenue Management systems and Tools. Includes Opera PMS/S&C or Fidelio PMS/Delphi, IPS, PRSNet, TLPe, TLGO if applicable, Market Vision, Enterprise Channel Reports, Revenue Plan, StarTrack, CMD. •Initiate training requests where knowledge gaps exist, and secure the appropriate technology training for direct reports. •Take the lead role in property PMS Conversions •Take the lead role in property TLPE. Installations and ensure on-going setup of TLPE/TLGO is complete and accurate. Seed Data frequently managed and compressed when necessary and Group forecast updated in TLPe. TLGO utilized and group strategy updated. Educate the sales team on the effective use of TLGO and Opera S&C/Delphi to improve profitability of group bookings. •Strong analytical capabilities to review, understand and formulate strategy changes based on the extensive reporting data available to Marriott hotels. This includes: All Revenue Plan reports: Rooms Rollup, Pace, Group Backlog, Geographic Data, Forecasting Tool, plus StarTrack Reports, CMD, IPS Reports, PMS Reports, ASD, etc •Pro-active adoption of new reporting capabilities, Micro-Strategy, Market Vision •The Director of Revenue Management will have successfully completed the Basic and Intermediate RMA Courses, and will actively participate new training offerings, via classroom or webinar. •Director of RM to have participated in Leading Starwood, and Communication Skills training. •Additional training classes as determined by GM/RDRM may be added based developmental needs. •If the DORM has direct reports, then he/she is responsible to assess the educational and development needs of the direct reports and coordinate participation in the appropriate courses. •Ensure hotel team members understand the concept of Revenue Management and their role. Clearly communicate to hotel team the strategic vision and objectives on how to drive revenues and improve performance •Member of Hotel Executive Committee and responsible to provide Executive Committee with regular Revenue Management updates, including market share, segment performance, and channel metrics •Work closely with the Regional DRM to communicate hotel issues and update on Revenue Management opportunities. •Share best practices and key learning with peers, Regional Director of Revenue Management and Divisional RM team •Identify and communicate to either Regional or Divisional RM team bugs/enhancements affecting Revenue Management from all RM tools, including PMS, IPS, Revenue Plan, StarTrack, Channel Reports, and branded websites

Requirements

Jordan National Excellent Command English Language 2 Years Experience in the same position

Department

Revenue Management

Location

Amman, Jordan

Company Description

Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™

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Back to search

At a glance

Location

Amman,Jordan

Employment Fraction

Full Time

Reference Code

20426242