Event Sales Specialist

2017-05-16 | Sales and Marketing | Sheraton Grand Hotel, Dubai

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At a glance

Location

Dubai,Utd.Arab Emir.

Employment Fraction

Full Time

Reference Code

20426071

Job Description

ESSENTIAL FUNCTIONS • Ensure correct application of Event Enquiry procedure. Timeline for response back to client is defined by client expectations, which will vary for each request and must be confirmed with client at time of enquiry. (Standard response time is within 24 hours of receiving enquiry) • To develop a good knowledge of Opera, ISAC and other Starwood systems in order to be competent in monitoring and evaluating availability • Identify operational limitations and sell only what we advertise and can effectively manage operationally • Traces to be set for every enquiry after a maximum of 24 hours & ensure trace report is completed on a daily basis. • Compile Contracts for all Events associated business for authorized Hotel signatory • Work closely with the Sales Team to action enquiries and convert business • Actively use TEAMHOT as a means of referral, achieving agreed targets & work to exceed preset targets • Actively use SPP as appropriate & acquire full knowledgeable understanding of the program • Complete Exit interviews during the debrief with Events Clients • Prepare BEO’s for all Events and follow up with the operational teams to ensure a smooth delivery of the services as confirmed to the client • Cooperate with the finance department in preparing the invoice of events and review the invoice with the client wherever that is possible • Monitor and update external (online) lead channels such as StarCite and C-vents at all times. • Attend daily events briefing providing accurate updates on details of bookings and enquiries • To attend weekly sales and/or revenue strategy meeting chaired by the Revenue Manager when requested to attend • To ensure tentative business block information is updated on a monthly basis & provide accurate updates to the Associate Director of Sales to present at the revenue strategy meeting • Ensure regular updates in Opera on specific bookings within the 30/60/90 timeframe are provided in order to assist Revenue Manager in accurate forecasting • Effectively manage time ensuring the completion of all pre-set tasks on a daily basis. • To participate in departmental and Marriott courses as required • Ensure site inspections are conducted in a methodical fashion adhering to the core standards of the department • Must demonstrate an awareness of the importance of body language in communication and interaction with others • Take part in special projects as directed by the (Assistant) Director of Sales

Requirements

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES • Previous experience in an international 5 star business hotel in the UAE • Able to multi-task and work with deadlines under high pressure • Excellent communicator and listener QUALIFICATION STANDARDS We do expect that you do have the experiences/ behaviors below. You: • Totally embrace the philosophy of guest and customer service and own the guests; • Identify yourself with the hotel’s brand and operating philosophy; • Possess a warm and friendly demeanor; • Strive to achieve satisfaction and delight of internal and external customers; • Are detail oriented and hands on; • Are a team player with strong interpersonal skills; • Have the potential to develop into a leader, motivate and develop self and other associates; • Demonstrate self-confidence, energy and enthusiasm; • Have immaculate personal presentation e.g. grooming and conversational ability; • Have knowledge of hotel computer systems and other IT related applications; • Uphold ethical business practices.

Department

Sales

Location

Sheraton Grand Hotel, Dubai, United Arab Emirates. Located at the forefront of Dubai’s most prominent thoroughfare, the Sheraton Grand Hotel seamlessly connects to the heart of the booming business district. Our hotel is just across from the Dubai World Trade Centre and within walking distance of the Dubai Convention Centre. A short drive will take you to DIFC, Dubai Mall, or downtown, and Dubai International Airport (DXB) is 10 kilometers away. Standing 53 stories tall, the hotel comprises 474 guest rooms and suites, as well as 180 one- to three-bedroom serviced apartments. All accommodations span at least 36 square meters and feature the Sheraton Sweet Sleeper® Bed. Our expansive conference center boasts meeting rooms with natural illumination and state-of-the-art audiovisual technology. The Sheraton Grand Hotel also offers a Sheraton Club Lounge that has extensive services and exciting 31st-floor views.

Company Description

Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™

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Back to search

At a glance

Location

Dubai,Utd.Arab Emir.

Employment Fraction

Full Time

Reference Code

20426071