Assistant Front Office Manager

2017-05-18 | Rooms Division | Sheraton Jumeirah Beach Resort

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At a glance

Location

Dubai,Utd.Arab Emir.

Employment Fraction

Full Time

Reference Code

20426263

Job Description

Main Purpose of the Job: It is the Desk Assistant Manager’s responsibility to manage the Front Desk Operations not limited to overseeing as well Club Lounge section to ensure that they are adhering to all hotel policies, procedures, regulations and standards, while striving towards total guest satisfaction. To ensure that front desk operations are working in a professional manner at all times. He/she is responsible that all guests are entered in the police report system. ___________________________________________________________________________________ Main Duties & Responsibilities: Key Result Area: Guest Satisfaction. • To assist guests in all different queries. • To be aware of the Sheraton Programs as well as brand standards. • To ensure smooth check-in and check-out of all guests, through properly handling guest accounts. • To deal with any guest requests and problems and satisfy their needs within acceptable guidelines. • To be at the front desk to ensure efficient and smooth service is provided to all customers. • To act empowered and also empower all associates to provide an outstanding service that exceeds the guest expectations. • To ensure that all SPG guests, VIP guests and repeat guests are identified, recognized, pre-blocked and special amenity is brought to the room. • To check the information board, daily event sheet, be up to date and informed about daily operations. • To have knowledge about sales strategy, packages, promotions, discounts and know how to handle these and how they relate to other departments. • To develop a thorough knowledge of the products, including hotel rooms, type of rooms, amenities, services of hotel, etc. • To develop knowledge about frequent guests and their special requests and needs. • To be knowledgeable about SPG program and all other Marriott International Customer Programs. Key Result Area: Employee Satisfaction. • To report to duty as per the rota. • To be responsible for the efficient and professional running of the front desk, including relationships with other departments. • To be prepared to perform all front desk functions, switchboard, business center and guest relations. • To have thorough PMS skills. • To lead by example: Provide a gracious and aggressive hospitality towards all customers. • To assist all associates with questions and problems that might occur. • To create a productive and positive atmosphere at the desk; have a good relationship with all associates and other departments. • To determine weekly schedule, adjust according to business demands. • To work together with staff on the same level, train and retrain on aggressive hospitality skills, technical skills and communication skills. • To know how to train, develop and motivate colleagues. • To maintain close working relationship with other departments. • To attend daily Front Office Briefing and ensure that all information received is communicated to all front desk associates. • To attend departmental meetings and training sessions and operate in line with the instructions received. • To know and understand all Sheraton Operating Procedures. • To be prepared to work the night shift when needed. • To assume Duty Manager's responsibilities when needed. • To be responsible for a clean and tidy working area. • To maintain high standards of personal hygiene and wear proper uniform at all times. • To perform any reasonable request directed by management. • To conduct regular trainings for front desk personnel. • To prepare training plan for all newly joined associates and closely monitor their performance until they are fully ready to work independently. Financial Performance: • To review credit report and monitor high balance, take appropriate action to resolve all problems • To conform to cash handling procedures at all times and maintain an accurate float. • To follow all cash handling and banking procedures to check out all customers efficiently. • To ensure proper credit when checking out guests and provide the guests with a 0 balance invoice. • To handle late charges according to the procedure. • To bank out at the end of the shift by following the procedures strictly. • To bank out cashiers at the end of each shift according to the procedure. • When leaving the front desk area, it is mandatory for the cashier to lock his/her bank so the cash is secured. • To suggest means and ways of reducing costs without effecting the quality and standard of the hotel. Environmental and security Awareness. • To review discrepant rooms regularly. • To ensure the cleanliness of the front desk and back office area at all times. • To use your PMS password with discretion; log off the terminal when leaving the area. • To report any unusual occurrences or requests to the manager. • To report any maintenance defects to the Engineering Department. • To operate all equipment as per the operating guidelines. • To have full knowledge of the hotel safety and emergency procedures. • To be aware of all local customs. • To adhere to the hotel rules at all times. • To support the hotel’s environmental projects. Grooming: All employees must maintain a neat, clean and well-groomed appearance per Marriott International standards.

Requirements

Department

You will be part of Front Office Team and you will be reporting to the Director of Guest Services.

Location

Located on the white sands of Jumeirah beach, the resort is within walking distance from the new trendy spot in Jumeirah Beach Residence - " The Hotel has been nominated as the “ Best Employer in Hospitality several times. We pride ourselves with our associates Satisfaction and Engagement of 97% this year.

Company Description

Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™ Joining Sheraton Jumeirah Beach Resort opens the door to opportunities – of working for such a unique and prestigious brands and Marriott International as the leading company in hospitality. Sheraton Jumeirah Beach Resort is an ultimate paradise with superb relaxation and leisure facilities set in the middle of 10,000 square meters of landscaped gardens shaded by palm trees

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Back to search

At a glance

Location

Dubai,Utd.Arab Emir.

Employment Fraction

Full Time

Reference Code

20426263