Quality Analyst

2017-05-18 | Administration | The St. Regis Tianjin

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At a glance

Location

Tianjin,China

Employment Fraction

Full Time

Reference Code

20426312

Job Description

1. Ensure consistency of Quality Assurance process through consultation with analysts and department leadership. 2. Serve as subject matter expert and participate in the development of associate training and review material for systems, service skills, and department procedures. 3. Utilize all available resources and processes to maximize the efficiency and accuracy of required tasks. 4. Assemble facts and accurately make a determination as to what action needs to be initiated to achieve resolution. 5. Provide positive and constructive feedback to team members. 6. Motivate associates to meet and exceed team goals. 7. Comply with quality assurance expectations and standards. 8. Monitor the progress of Quality Assurance Analysts to ensure timely completion of reviews each period. 9. Compile and analyze data received from Quality Assurance process to make recommendations for periodic and recurring associate skill development. 10. Maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. 11. Monitor progress and training of operational brand standards 12. Report directly to General Manager

Requirements

1. Leadership skills and knowledge of all tasks within the area of responsibility. 2. Knowledge and experience in Internet and other major computer programs. 3. Good Communication Skill.

Department

Executive Office

Location

The St. Regis Tianjin / Tianjin / China

Company Description

Along the picturesque Hai River—a most coveted address—is The St. Regis Tianjin an exquisite sanctuary of unsurpassed elegance and flawless service, where our signature St. Regis Butlers attend to your every request with impeccable grace.

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Back to search

At a glance

Location

Tianjin,China

Employment Fraction

Full Time

Reference Code

20426312