At a glance
POSITION SUMMARY Responsible for the ongoing maintenance and operation for all of the Information Technology implemented within the assigned Hotel. The position is responsible for the daily operation, support, and security of the technology and data that support and enable the business operation. Work with the Regional or Area Director of Information Technology and Hotel Management to implement company wide initiatives into the Hotel. Provide capital planning and operating budget support to the Hotel. The position will maintain technologies implemented in effective working order and ensure system up time and reliability meets the needs of the operation(s) as defined by management and the Regional Director. POSITION SCOPE The position is based on and responsible for the ongoing operations of technology within a single property. It is recommended that this position implement a key operator program within the hotel and train key operators on the day-to-day maintenance of their primary systems. Technology users within the scope of responsibility must be developed to enable user-focused day-to-day support of primary business systems. The position is responsible for the development and training of users of the primary technologies and must implement a training plan the enables effective growth of technology usage within the business. The incumbent has responsibility for, and must measure the effective usage of technology within the business. Included in this responsibility is the reporting back to management areas that could benefit from better utilization of technology and, conversely, areas that are not taking advantage of technology or are ‘over-engineered’. Primary drivers for the technology evaluation are the ability of a technology to: • Drive revenues • Minimize costs • Deliver enhanced guest services • Build loyalty as defined through management The position works closely with the Regional or Director of Information Technology and with Hotel Management. The position influences expenditures in excess of $0.25 million annually. ESSENTIAL FUNCTIONS AVERAGE % OF TIME 35% Grow the system environments in of the hotel, over time, to reflect the company wide standards and allow for less local support requirements. Continue to monitor and evaluate the on-site technology support requirements to ensure cost effectiveness. 35% Ensure secure IT operations by implementing and managing the Global & Hotel IT Security Policies. Maintain data backup integrity, and keep current Contingency & Disaster Recovery plans, and work with hotel operations departments to develop, maintain, and test Business Continuity plans, per Starwood Hotels & Resorts published Internal Audit Standards. Position is accountable for Internal and External (SOX-404) audit results. Audit deficiencies and/or loss of data due to inadequate DR, failed backup or recovery, or security breach, may result in disciplinary action. 15% Works closely with the Regional or Area Director of Information Technology for communicating the needs of the hotel and ensuring that Information Technology initiatives are compliant with Starwood standards and technology direction. 15% Audit and keep up to date all support contracts, and software license compliance to ensure hotels are keeping support on equipment and the services, staying legally compliant with Starwood approved software standards, and are taking advantage of negotiated pricing on both. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: • Become lead technical contact and owner of Starwood TurboNet or other Broadband sales & service delivery. Assist with deployment, management, problem escalation & resolution and training • Develops close working relationship with Operations Management, Hotel management and staff. • Implements regular audits of telecommunication services with the view of optimizing revenues and minimizing costs. Where Telemanager.net is installed, is accountable for monitoring Telemanager reports and converting opportunities, with special attention to those opportunities with impact in excess of $1,500. • Supports the implementation of all components of Starwood’s property based technology activity for the hotel. • Provides the appropriate communications tools to evaluate the effectiveness of implemented Information Technology and associated support services. • Become a problem-solving and escalation point for Hotel Managers in regards to technology and business issues • Ensure documentation is kept and updated for all in-hotel configurations, LANs and support services. • Promote expectations and requirements to hotel Information Technology users on effective technology usage based on Starwood published standards. • Surface business issues and areas of opportunity to hotel management. Identifies solutions and works with property management to implement. • Manage all hardware and environment installations to Starwood standards including cabling, power and environmental. • Assist with the introduction of new technologies into operations • Work with vendors to resolve support issues and maintain optimum service levels SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: • Must be able to speak, read, write and understand the primary language(s) used in the workplace. • Requires good communication skills, both verbal and written. • Must possess basic computational ability. • Must be able to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure. • Ability to focus and maintain attention to performance of tasks and to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions. • Ability to be resourceful, creative and maintain flexibility. Physical Demands • Most work tasks are performed indoors. Temperature is moderate and controlled by building environmental systems. • Must be able to sit at a desk for up to 6 hours per day. Walking and standing are required the rest of the working day. This may include traveling to and from meetings and air travel. Length of time of these tasks may vary from day to day and task to task. • Must be able to lift up to 15 lbs. occasionally. • Requires grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual acuity. • Talking and hearing occur continuously in the process of communicating with guests, customers, supervisors and subordinates. • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.
QUALIFICATION STANDARDS Education B.A./B.S. degree in Computer Science or Management/Business or equivalent required. Experience A solid understanding of the hospitality business and the application of Information Technology to that business. Proven project management and budgeting skills. A minimum of three years in a management or supervisory position responsible for the ongoing operation of Information Technology/systems. Ability to communicate with all levels of management. Proficiency in mainstream PC desktop applications, and the effective use of Internet technology and services. Strong communication skills both verbal and written Theoretical understanding of Starlink, PMS concepts Practical understanding of Front Office procedures Familiarity with Delphi, POS and other Hotel applications Strong technical skills including PC and Networks, knowledge of NT and/or Unix. Licenses or Certificates Microsoft MCSE certification is preferred but not required Grooming All employees must maintain a neat, clean and well-groomed appearance per Starwood standards. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Equal Opportunity Employeer M/F/D/V
The Company is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.
Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™ This position will be responsible for two properties: Westin Memorial City Hotel and the Sheraton Houston West.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. The EEO is the Law poster and its supplement are available using the following links: http://www1.eeoc.gov/Employers/poster.cfm AND http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
The pay transparency policy is available here: http://www.dol.gov/ofccp/pdf/pay-transp_unformattedESQA508c.pdf