Night Audit (Overnight)/Front Desk Agent

2017-02-16 | Guest Services / Front Office | The Westin Savannah Harbor Golf R

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At a glance

Location

Savannah,USA

Employment Fraction

Full Time

Reference Code

20410124

Job Description

Oversees the nightly operations of the Front Office. Act as contact person for guest and other hotel departments during overnight shift. Reconcile and complete all daily front desk agents’ work. Run Find trial balance to post rooms and close day. Run accounts receivable reports. Provide next day reports for Front Office, Housekeeping, Sales, and Executive Office as required. Investigate all service and safety issues reported during the shift to fine their cause, and give recommendations to avoid repeated issues. Initiate investigations. Write and supervise the creation of incident reports. Monitor investigations to their timely conclusion. Ensure appropriate follow up with guests and visitors, documenting all contacts.

Requirements

High school or equivalent education required. Bachelor’s Degree preferred. One year hotel Front Office/Accounting experience required. Supervisory experience preferred.

Department

Location

Westin Savannah Harbor The Westin is a luxury hotel and spa located in Savannah, Georgia and is owned and operated by Starwood Hotels & Resorts Worldwide, Inc. The Hotel, which has received the AAA Four Diamond Award since opening, has over 400 guest rooms and approximately 250 employees. Resort amenities include an 18-hole Championship golf course, Heavenly Spa by Westin, four tennis courts, resort pool and Le Mans-style racetrack. On-site banquet facilities can accommodate over 800 guests, and six restaurants allow plenty of dining choices for our guests.

Company Description

Starwood At Starwood, we call our shared values “promises.” These promises guide our everyday actions and ensure a common understanding of what we can expect from one another. Starwood’s values are: • Go the Extra Step by taking actions that build lasting connections and loyalty • Play as a Team by working globally and across all teams in the company • Do the Right Thing by using good judgment, respecting our communities, associates, owners, partners and the environment We’re committed to creating a company that is a great place to work and provides wonderful guest experiences, great returns to shareholders and is: • Growing • Strong • Stable The Company is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. The EEO is the Law poster and its supplement are available using the following links: http://www1.eeoc.gov/Employers/poster.cfm AND http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

The pay transparency policy is available here: http://www.dol.gov/ofccp/pdf/pay-transp_unformattedESQA508c.pdf

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Back to search

At a glance

Location

Savannah,USA

Employment Fraction

Full Time

Reference Code

20410124