Luggage Attendant

2017-02-16 | Guest Services / Front Office | W Atlanta - Midtown

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At a glance

Location

Atlanta,USA

Employment Fraction

Full Time

Reference Code

20410264

Job Description

POSITION PURPOSE Greet and welcome arriving guests as they enter the hotel. Assist both arriving and departing guests with baggage handling. ESSENTIAL FUNCTIONS AVERAGE % OF TIME 85% Welcome and escort guests to and from their rooms and assisting with luggage. Inform guests of all safety features and promote hotel outlets. Introduce Starwood Preferred Guest Program to guests upon arrival and recognize club members. Maintain accurate logs. 15% Store guest baggage upon request and assist with the loading and unloading of baggage into and out of automobiles. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: • Transport guests and employees in the hotel’s limousine. • Deliver packages and faxes to guests. • Decorate the lobby for large arrivals and departures. • Maintain cleanliness behind the bell stand, in the check-in/check-out area, and in the baggage room. Clean the brass bell carts. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: • Must be able to speak, read, write and understand the primary language(s) used in the workplace. • Must be able to read and write to facilitate the communication process. • Requires good communication skills, both verbal and written. • Knowledge of the city, particularly tourist attractions. Physical Demands • Work tasks generally are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, will be required to work outside during the course of the day to transport luggage to and from vehicles. Length of time of these tasks may vary from day to day and task to task. • Must be able to stand and exert well-paced mobility for up to 4 hours in length. • Must be able to lift up to 75 lbs. on a regular and continuing basis. • Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis. • Must be able to exert well-paced ability to reach other locations of the hotel on a timely basis. • Must be able to exert well-paced ability in limited space. • Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks. • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. • Vision occurs continuously with the most common visual functions being those of near vision and depth perception. • Requires manual dexterity to use and operate all necessary equipment.

Requirements

QUALIFICATION STANDARDS Education High school or equivalent education preferred. Experience No prior experience necessary. Licenses or Certificates Ability to obtain and/or maintain any government required licenses, certificates or permits. Grooming All employees must maintain a neat, clean and well-groomed appearance per Starwood standards. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Department

Location

W Atlanta Midtown 188 14th Street / Atlanta, GA 30361

Company Description

Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. The EEO is the Law poster and its supplement are available using the following links: http://www1.eeoc.gov/Employers/poster.cfm AND http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

The pay transparency policy is available here: http://www.dol.gov/ofccp/pdf/pay-transp_unformattedESQA508c.pdf

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Back to search

At a glance

Location

Atlanta,USA

Employment Fraction

Full Time

Reference Code

20410264