At a glance
POSITION PURPOSE Manage, coordinate and execute group assignments turned over by the Sales Department. Monitor all contractual agreements pertaining to meeting space, food and beverage and special concession. Responsible for maximizing food and beverage revenues from assigned groups by solicitation of affiliate business and up-selling. Effectively communicate to all hotel departments the information necessary to successfully execute the group’s needs while maintaining a good client relationship. ESSENTIAL FUNCTIONS AVERAGE % OF TIME 15% Maintain strong client relations and ensure that convention specifications are communicated and executed for a successful meeting experience for the meeting planner and attendees. 10% Review sales contract as well as other important information, i.e., room block, cut-off date, special concessions and attrition clauses and validate with client via turnover letter. 10% Monitor and enforce program deadline dates and work with client to release meeting space not needed to maximize hotel revenues. 10% Solicit affiliate business. 10% Monitor convention activities on-site to ensure accurate and timely execution of convention arrangements. 10% Produce and distribute convention resume and communicate any changes updating information to hotel departments. 10% Distribute BEO’s for group and affiliates. 10% Accurately forecast group food and beverage revenues for assigned groups and affiliate business within a 5% variance. 5% Check suite blocks, special room concessions and update group housing coordinator with any changes. 5% Participate in site visits and planning meetings for upcoming groups and potential affiliate business. 2.5% Verify credit information submitted in the account management software system at point of turnover, to include estimated amount of billing, billing type and appropriate contact updating information as necessary until departure. 2.5% Participate in Pre/Post-Convention meetings and review bill with client. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: • Professionally represent the hotel in community and industry organizations and events. • Participate as a team player with all departments. • Provide constructive feedback to all departments. • Be a leader and a role model to all employees. • Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: • Must be able to speak, read, write and understand the primary language(s) used in the workplace. • Must be able to read and write to facilitate the communication process. • Requires good communication skills, both verbal and written. • Knowledge of types of room set-ups, capacities, relation to type of events, etc. • Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision. • Extensive knowledge of food and beverage products, proper preparation and presentation of food and beverage items. • Extensive knowledge of meeting room capacities, banquet set-up, audio-visual and any other pertinent details as they relate to function room set-up. • Ability to assess/evaluate employee’s performance fairly. • Ability to supervise, train and motivate multiple levels of managers and employees. • Ability to act independently with minimal or no supervision. • Knowledge of hotel and competitive market. • Must possess basic computational ability. • Must possess computer skills, including, but not limited to, accounting programs, Microsoft Word, Excel and Delphi. • Excellent inter-personal and sales-related skills. • Exceptional organizational, supervisory skills. • Exceptional food and beverage knowledge and pricing. • Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA. Physical Demands • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. • Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day. This includes traveling to and from meetings. Length of time of these tasks may vary from day to day and task to task. • Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. • Must be able to lift up to 15 lbs. occasionally. • Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity. • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. • Vision occurs continuously with the most common visual functions being those of near vision and depth perception. • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. QUALIFICATION STANDARDS Education High school or equivalent education required. Bachelor’s Degree preferred. Experience At least one year catering sales and convention services experience preferred. Licenses or Certificates Not applicable. Grooming All employees must maintain a neat, clean and well-groomed appearance per Starwood standards. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
Sale & Marketing Catering & Convention Services
Welcome to the revitalized Sheraton Inner Harbor Hotel! Retreat to one of our 337 spacious guest rooms, and enjoy the celebrated "ahhhh" of the pillow-top mattress, featherweight, pure-white duvet and crisp white linens of The Sheraton Sweet Sleeper™ Bed. Touch base with home or the office with wireless High Speed Internet Access and oversized work desks, and enjoy new flat-panel TVs in our 100% smoke-free rooms. Take advantage of our newly installed Link@Sheraton experienced with Microsoft, a lobby lounge offering travelers a convenient online experience and a comfortable setting where you can to stay connected to work, family and friends while on the road. Surround yourself with the best of Baltimore. Connected to the Convention Center and a brief walk from the magnificent Inner Harbor, Oriole Park at Camden Yards, and M&T Bank Stadium which is home to the Baltimore Ravens, we are convenient to everything that makes our city so wonderful. Get in on the fun with your friends and family and explore The National Aquarium, Maryland Science Center, 1st Mariner Arena, or the Hippodrome Theater. Stroll around our charming and lively neighborhood, or take in historic Fort McHenry, birthplace of the Star Spangled Banner.
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Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. The EEO is the Law poster and its supplement are available using the following links: http://www1.eeoc.gov/Employers/poster.cfm AND http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
The pay transparency policy is available here: http://www.dol.gov/ofccp/pdf/pay-transp_unformattedESQA508c.pdf