General Manager Sheraton Xi'an North City

2017-02-17 | General Manager / Hotel Manager / Director of Operations | Sheraton Xian North City Hotel

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At a glance

Location

Xian,China

Employment Fraction

Full Time

Reference Code

20410386

Job Description

• Provide strategic leadership expertise that ensures the effective and efficient operation of the hotel, including the achievement of stated operational goals, profitability objectives and delivering a return of investment to both Marriott and property ownership. • Ensure implementation of GPS & brand initiatives with the objectives of meeting and exceeding guest expectations and delivering services, resulting in increased guest loyalty, profit and market share. • Work closely with Sales & Marketing and Revenue Management to maximize room revenue by anticipation of market shifts, development and monitoring of annual business and marketing plans, and participating in appropriate national marketing efforts. Measure the effectiveness of broad-based marketing plans and yield management efforts to maximize the number of market segments needed and to diversify the sources of revenues. 25% - Financial Management - Responsible for the short and long-term profitability of the hotel. Delivers value through strong financial management that drives revenue, profitability and market share. Reviews and authorizes budgets to ensure results are achieved in both revenue and expense. 25% - Guest Experience - Ensure positive, personalized guest experiences. Utilize guest/customer feedback to improve service delivery. Serve as a brand and service culture advocate and ensure that the intent of the brand is reflected in the guest experience; communicate a clear and consistent message regarding the hotel. Deliver positive GEI (Guest Expectations Index) results. 25% - Leadership - Communicate, clarify and operationalize property goals and priorities to associates, owners, and guests. Analyze operations to evaluate performance of the property in meeting objectives. Determine areas of improvement and successfully implement those changes. Attract and select talent, coach and develop teams, and engage and align people to action. Manages the flow of labor between departments and creates an environment of engagement. 25% - Owner Relations - Builds strong rapport with property owners through proactive and on-going communication; keeps owner informed of brand initiatives and guest experiences; provides and presents reports for owners using financial/performance data; manages an effective balance between owner interests and company interests and develops solutions that create value for both; develops and effectively promotes ideas for improving property service and profitability.

Requirements

Desired Skills and Experience Experience: • 5+ years of the hotel operations leadership experience with a capability for strategic decision making and demonstrated financial and business acumen. • Experience in managing luxury brand hotel operations will be an added value • Demonstrated success and leadership in the areas of customer satisfaction, operational excellence, employee satisfaction, revenue and profit. Active personal involvement with the sales strategy/process, with emphasis on continuing to increase visibility and positioning of the hotel. • A visible, proactive, personally involved leader with excellent organizational, influencing and communication skills, capable of engaging hotel staff to deliver exceptional service. • Requires excellent communication skills, both verbal and written • Ability to partner, align and collaborate with all stakeholders and key internal partners to leverage all of Marriott’s internal resources.

Department

Executive Office

Location

No. 32 Wei Yang Road Xian, Shaanxi 710014 China T: (86)(29) 8886 6888 Located near corporate and government offices outside the Old City Wall, our hotel is an ideal base for leisure and business travellers.

Company Description

Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.

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Back to search

At a glance

Location

Xian,China

Employment Fraction

Full Time

Reference Code

20410386