Concierge

2017-02-17 | Concierge | W New York

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At a glance

Location

New York,USA

Employment Fraction

Full Time

Reference Code

20410469

Job Description

POSITION PURPOSE Offer assistance and/or information to guests and visitors regarding the hotel and its facilities and the surrounding area with its restaurants and attractions. ESSENTIAL FUNCTIONS AVERAGE % OF TIME 60% Answer questions regarding and/or making arrangements for dining, entertainment, sports events, recreation, tours, health and beauty services, child care, transportation, religious worship, cultural activities, shopping, floral services, and other services. Keep accurate records of all arrangements made. Answer questions concerning and/or giving directions to hotel facilities, meeting rooms, or events held therein. Coordinate/promote activity reports to track reservation bookings. 20% Process and notify guests of receipt of facsimiles, mail, messages, and packages. Assist guests in the sending of facsimiles, mail, messages, and packages. Maintain a stamp bank with domestic and international postage for guest purchase. 20% Maintain current information and materials regarding hotel facilities and services, and local restaurants and attractions. Maintain a current resume book related to conventions, meetings, and special events held in the hotel and the city. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: • Supporting Fire Command Station Leader during emergency situations. • Process guest facsimiles that were received by the Business Center during non-business hours. • Provide information to employees regarding local restaurants and attractions. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: • Must be able to speak, read, write and understand the primary language(s) used in the workplace. • Must be able to read and write to facilitate the communication process. • Requires good communication skills, both verbal and written. • Must possess basic computational ability. • Must possess basic computer skills. • Thorough knowledge of the city and its attractions. • Extensive knowledge of the hotel, its facilities and services. Physical Demands • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. • Must be able to sit at a desk for up to 6 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task. • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. • Must be able to lift up to 15 lbs. occasionally. • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. • Vision occurs continuously with the most common visual functions being those of near vision and depth perception. • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. QUALIFICATION STANDARDS Education High school or equivalent education required. Bachelor’s Degree preferred. Experience One to two years in a public contact position. Licenses or Certificates Not applicable. Grooming All employees must maintain a neat, clean and well-groomed appearance per Starwood standards. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Requirements

The Company is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.

Department

Location

In the center of the city that is the center of the universe, W New York is close to Grand Central Terminal, Times Square, Rockefeller Center, the Theater District and world-class shopping. Just steps away from anything and everything in midtown.

Company Description

Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World. SM

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. The EEO is the Law poster and its supplement are available using the following links: http://www1.eeoc.gov/Employers/poster.cfm AND http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

The pay transparency policy is available here: http://www.dol.gov/ofccp/pdf/pay-transp_unformattedESQA508c.pdf

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Back to search

At a glance

Location

New York,USA

Employment Fraction

Full Time

Reference Code

20410469